Closing on Sept. 16, 2026
Job Description
We are looking for a well-experienced Information Service Coordinator for our company L’ OCA Quality Market located at 340 Baseline Road, Sherwood Park, AB T8H 2N4, Canada.
No. of position: 02
Tasks and Responsibilities:
- Oversee and coordinate front-of-house information processes, ensuring smooth flow of communication across phone, email, and digital channels.
- Manage and update product information, pricing, and content across Shopify, Instacart, and other e-commerce/delivery platforms to ensure consistency with in-store details.
- Execute and coordinate promotions, discounts, and limited-time offers across platforms in alignment with marketing and operational plans.
- Assemble and analyze data on inquiries, sales trends, and online customer behavior; prepare periodic reports on inquiry volume, site performance, promotion ROI, and customer response times to support management decision-making.
- Implement and monitor price changes across digital platforms, ensuring alignment with in-store pricing policies and compliance with brand standards.
- Coordinate with the team to align information, inventory, and promotional details across all customer-facing channels.
- Draft and distribute newsletters, promotional communications, and event notices in line with the company’s brand and customer engagement strategy.
- Monitor guest, client, and community feedback (both in-store and online), identifying service gaps and recommending improvements to enhance the customer experience.
- Manage and maintain internal information resources including contact directories, vendor lists, and workflow documentation for pricing, promotions, and site updates.
- Train and support new team members on information systems, communication protocols, e-commerce workflows, and customer service standards.
Prerequisites:
Education: Bachelor’s degree or equivalent experience
Experience & Skills: 1 year to less than 2 years of experience
Language: English
Hourly Rate: $36.00 to $38.00 for 30 to 40 Hours per week
Starting Date: As soon as possible
Terms of Employment: Fulltime and permanent
Benefits: 4 % Vacation Pay
Please send your resume to the above location or Email at locamanagementrecruitment@outlook.com