Posted on February 20, 2025
Job Description
*Full-Time Customer Service Representative *
*Monday to Friday, 8:30AM ? 5:00PM*
*About Us:*
Clark Freightways is a leading BC-based freight carrier, privately owned and operated since 1957. Consistent practice of our founding values of _Integrity, Accountability and Teamwork_ has helped us build our reputation as a reliable freight carrier, and a fair employer.
We are currently seeking a dedicated *Customer Service Representative* to join our team. The successful candidate will be responsible for maintaining a high level of customer service and satisfaction in all interactions including, but not limited to, handling customer inquiries and resolving customer concerns.
*What You?ll Do:*
* Respond to customer requests for shipment status ? tracking and tracing, problem resolution, proof of delivery (POD) requests and proactive responses and notifications per customer requests, including service schedule variations.
* Address customer concerns regarding overages, shortages and damages (OS&D).
* Provide guidance and information to customers regarding service standards and schedules; clarifying billing information and COD details as requested.
* Collaborate and partner with Operations and Branches to meet customer service requests.
* Update and maintain departmental databases (TMS & CRM) with relevant, up-to-date information.
* Proactively communicate customer concerns and issues to the Business Development department.
* Generate sales leads on an on-going basis and forwards to the Business Development department.
* Participate in other related duties and projects as assigned.
*What You Have:*
* High School diploma; with courses in Customer Service, Business Administration or a related field, with one (1) year experience in customer service; or an equivalent combination of education, training and experience.
* Proven customer service experience.
* Knowledge of LTL freight-handling requirements preferred.
* Experience with a Customer Relationship Management (CRM) preferred.
* Experience with a Transportation Management System (TMS) preferred.
* Solid knowledge of the geography of British Columbia.
* Intermediate level use of the Microsoft Office suite of programs.
* Flexibility to work different shift and overtime as required.
*Who You Are:*
* A strong team contributor with the ability to work effectively as part of a team; collaborating with others to achieve goals and objectives.
* Service-oriented with exceptional interpersonal and customer relations skills; the ability to meet or exceed customer service needs and expectations.
* A clear communicator with excellent written and verbal skills, enabling effective request and delivery of information.
* Highly organized with a proven ability to effectively prioritize work to meet deadlines.
*Why Apply?*
* Starting rate of $23.53 per hour
* Extended Health and Dental
* Life Insurance/AD&D
* Employee Assistance Program
* Employer matched RRSP
* Opportunity to work with a leading freight organization, proudly serving BC
Job Types: Full-time, Permanent
Pay: From $23.53 per hour
Benefits:
* Dental care
* Employee assistance program
* Extended health care
* Life insurance
* On-site parking
* RRSP match
Work Location: In person
Location
Coquitlam , BC
Work location
On site
Salary $ 23.53 HOUR hourly
Terms of employment
Permanent employment Full time
Starts as soon as possible
vacancies
1 vacancy
Source
indeed.com
#10202150059
Various locations
Coquitlam, BC
Job Details
- Employer: CLARK FREIGHTWAYS
- Location: Coquitlam, British Columbia
- Wage: $23.53 per hour
- Hours: Permanent, Full-time
- Vacancies: 1
- Start date: As soon as possible
- NOC: 64409
How to Apply
Apply by mail to:
CLARK FREIGHTWAYS
Coquitlam, BC