Posted on May 8, 2025
Job Description
*CS-1 Transportation Inc. *is a leading *3PL Freight Broker (Non-Asset-based).* We are the solution provider to customers needing to move freight domestically within Canada, USA and cross border. We have been named in *The Growth 500* – 4 years in a row.
We are looking to add to our _*customer service team*_.
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*Position:* Customer Service Representative
*Job Type: *Full-time, Permanent
*Hours:* 8 hour shift (Monday to Friday) including statutory holidays
*Office or Hybrid:* This is an office-based position in Burlington, Ontario
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*Main Purpose of Job:*
In this role, you will serve as the primary point of contact for our customers, *delivering outstanding service and support*. The position demands a dynamic environment where effective *communication skills are crucial*. Your ability to assess and understand customer needs will be vital in ensuring a positive customer experience.
If you are driven by a passion for assisting others and possess strong problem-solving skills, we invite you to apply.
*Reports to:* Customer Service Manager or Supervisor
*Duties and Responsibilities:*
In this position you will handle all aspects of the company?s operations. ?Handling a high volume of both incoming and outgoing communications, exceeding *150+ emails and phone calls daily*.
The primary objective will be to *oversee and track the progress of ongoing shipments.* However, this role will specialize in customs (PAPs, PARs) and insurance.
Other duties will include and not limited to:
* Providing the customer with updates on the status of their freight
* Accountable for overseeing the transportation/movement of loads
* Managing the data entry in TransPlus by entering new loads, shipment details, updating shipper and consignee profiles
You will also be responsible for *engaging with multiple carriers* by phone and email.
* Obtaining Proof of Delivery (POD) from carriers
* Add carrier packets and update profiles in TransPlus (including insurance)
* To assist in saving documentation, customs docs and facilitating the docs to carriers
* Negotiating wait time, additional charges incurred at pickup or delivery with carriers
Additionally, you will be trained how to *dispatch loads and cross-trained* as a dispatcher in the event of absenteeism, which could include:
* Managing escalation calls and emails from carriers
* Negotiating rates with carriers for shipments
* Overseeing the full movement of loads within our customer base
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*Requirements/Skills:*
* Minimum of 1 year of prior 3PL broker industry experience (preferred)
* Knowledgeable in customs documents (*PAPs, PARs*) is preferred
* Proficient knowledge of *Canadian geography*
* Ability to communicate effectively in both spoken and written *English*
* *Reliable transportation* to the main office located in Burlington
*Qualifications*
* ?Demonstrated problem-solving abilities; adept at *prioritizing tasks* efficiently
* Exceptional and articulate *communication* skills?
* *Professional demeanor*; demonstrates a strong commitment to excellence
* Possesses a keen understanding of business operations; capable of making *informed decisions and analyzing data* effectively?
* Superior *time-management and multitasking *capabilities?
* Advanced proficiency in *Microsoft Office Suite*
* ?Proven capability to swiftly integrate and *master new software applications*
_Please note that part of our interview process includes various assessments. If you require accommodations during this process please inform our HR Manager._
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Location
Burlington , ON
Work location
On site
Salary $ 42,900 YEAR annually
Terms of employment
Permanent employment Full time
Starts as soon as possible
vacancies
1 vacancy
Source
indeed.com
#10212446303
Various locations
Burlington, ON
Job Details
- Employer: CS-1 Transportation Inc
- Location: Burlington, Ontario
- Wage: $42,900.00 annually
- Hours: Permanent, Full-time
- Vacancies: 1
- Start date: As soon as possible
- NOC: 64409
How to Apply
Apply by mail to:
CS-1 Transportation Inc
Burlington, ON