Posted on October 8, 2025
Job Description
*The Opportunity*
Northern Vision Development (NVD) is hiring a friendly, detail-oriented Front Desk Agent for the Best Western® Gold Rush Inn in downtown Whitehorse. Located on historic Main Street, the Gold Rush Inn is a well-known Yukon hospitality landmark offering the familiarity of a trusted brand with the warmth and character of a uniquely northern experience.
In this role, you?re the first and last impression – welcoming guests, handling reservations and payments accurately, and keeping the front desk running smoothly through busy shifts in a fast-paced hotel environment.
*What Does Your Success Look Like? *
* Guests feel genuinely welcomed and well-supported from check-in to check-out – resulting in strong reviews and repeat stays.
* Reservations, room assignments, and guest requests are handled accurately, preventing issues before they escalate.
* Cash, payments, and shift close-outs are accurate and compliant, with clear notes and clean handovers between shifts.
* Communication with housekeeping and maintenance is timely and precise, so rooms, repairs, and guest needs move quickly.
* You stay composed during peak arrivals/departures and high-volume periods, keeping service consistent and organized.
*What You Bring To The Role*
* 6 months of direct customer service experience; front desk/guest services experience is preferred).
* Guest service mindset ? friendly, professional, and confident speaking with a wide range of guests.
* Accuracy & detail ? comfortable with reservations, payment processing, and handling guest information.
* Communication skills ? to communicate professionally and clearly with guests, colleagues, and management both in person and via phone and email.
* Ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously.
* Comfortable working under pressure, particularly when handling guest inquiries, concerns, or complaints, while maintaining a calm and service-oriented approach.
* Reliability – dependable and punctual, with strong shift handover habits and consistent attendance.
*What You?ll Love About Working Here*
This role is a strong fit if you like people, enjoy being at the centre of operations, and take pride in delivering a smooth, welcoming experience. We offer:
* 2- weeks vacation pay, increasing at defined service milestones
* Gratuities
* Health coverage including extended health, dental, and vision
* Training and development
* Pathways for advancement; we prioritize promoting from within
* Preferred staff and friends and family rates across our hotel portfolio
* Preferred staff pricing at our restaurants
* Employee assistance and wellness program for you and your dependents
*About NVD*
Northern Vision Development is a majority First Nation-owned company based in the Yukon with a growing regional footprint. For more than two decades, we?ve built and operated hotels, restaurants, residential and commercial properties, seniors living communities, and mixed-use developments across the North.
We are operators and entrepreneurs at heart, locally present and performance-focused. We build strong businesses and lasting partnerships that strengthen our communities.
We are committed to building a diverse workforce that reflects the communities we serve. Joining NVD means becoming part of a team that takes ownership, works collaboratively, and helps shape how northern communities live, work, and gather.
Pay: $21.50 per hour
Benefits:
* Company events
* Dental care
* Discounted or free food
* Employee assistance program
* Extended health care
* Life insurance
* Paid time off
* Vision care
* Wellness program
Experience:
* Front desk: 1 year (required)
Work Location: In person
Location
Whitehorse , YT
Work location
On site
Salary $ 21.50 HOUR hourly
Terms of employment
Permanent employment Full time
Starts as soon as possible
vacancies
1 vacancy
Source
indeed.com
#10196980164
Various locations
Whitehorse, YT
Job Details
- Employer: Northern Vision Development
- Location: Whitehorse, Yukon
- Wage: $21.50 per hour
- Hours: Permanent, Full-time
- Vacancies: 1
- Start date: As soon as possible
- NOC: 64314
How to Apply
Apply by mail to:
Northern Vision Development
Whitehorse, YT