Posted on April 6, 2026
Job Description
COMPANY NAME: 1445365 B.C. Ltd. DBA Rockwater Secret Cove Resort
Permanent Position: Hotel front desk supervisor
Number of Positions: 1
Wage Rate: $27.00 hourly for 40 hours per week
Job Type: Full-Time, Permanent, Morning, Day, Evening, Shift, Weekend
Anticipated start date: As soon as possible
Benefits: 4% Vacation Pay, Health care plan
Work Location: 5356 Oles Cove Road, Halfmoon Bay, BC, V7Z 1B8
Job Duties:
§· Supervise front desk staff and ensure consistently high-quality customer service.
· Train newly hired front desk team members and support ongoing staff development.
· Conduct performance evaluations and provide coaching, feedback, and corrective actions as needed.
· Manage staff schedules, task assignments, and overall workflow for front desk operations.
· Monitor reservations, room assignments, billing accuracy, and address overbooking or discrepancies.
· Maintain accurate records, reports, and financial transactions, including cash drawers, deposits, and shift documentation.
· Review daily arrivals, departures, and special requests; assist in handling VIP or high-priority guests.
· Greet and assist guests during check-in, check-out, and throughout their stay.
· Ensure compliance with hotel policies, procedures, and safety standards.
· Coordinate activities with housekeeping, maintenance, management, and other departments.
· Assist in managing inventory and ordering of front desk supplies.
· Resolve guest complaints, conflicts, and operational issues promptly and professionally.
· Prepare and submit daily, weekly, or monthly operational reports to management.
· Perform all duties required of front desk agents as needed to support operations.
Requirements:
Experience: 1 year to less than 2 years
Education: Secondary (high) school graduation certificate
Must be able to work effectively as part of a team and attention to detail.
Fluent in English
Work conditions and physical capabilities.
· Ability to work in a fast-paced environment
· Ability to work under pressure
· Attention to detail
· Possess good reasoning and judgment
· Ability to see the broad needs of the organization
· Working knowledge of shipping, transportation, customs and tax regulations
Personal suitability
· Client focus
· Initiative
· Judgement
· Organized
· Team player
· Dependability
· Reliability
· Conflict resolution
· Excellent organization
How to apply: send your resume to careers@rockwatersecretcoveresort.com
Please respond with your resume attached, those qualified will be contacted.
Employment Terms
Permanent Employment
Education Requirement
Secondary (high) school graduation certificate
Experience Requirement
1 year to less than 2 years
Language Requirement
English
Target Groups
Indigenous people, Vulnerable youth, Newcomers, Mature workers, Veterans are encouraged to apply.
Work Hours Per Week
1-40 hours week