Posted on September 26, 2025
Job Description
*Schedule Requirements:*
Must have flexible availability to work a combination of weekdays, weekends, and holidays, including morning and evening shifts. Shifts typically are either 7am – 3pm or 3pm – 11pm
*Position Summary*
A Front Desk Agent serves as the first point of contact for guests, clients, or visitors, providing professional and courteous service in two languages. This role is responsible for managing front desk operations, handling administrative tasks, and ensuring a welcoming and efficient environment.
*Key Responsibilities*
* Greet and welcome guests, clients, or visitors in a friendly and professional manner
* Communicate fluently in English and French to assist diverse clientele
* Answer, screen, and direct phone calls and emails promptly
* Manage reservations, appointments, or check-ins/check-outs (if hospitality-based)
* Maintain visitor logs and issue badges when required
* Handle payments, billing inquiries, and basic financial transactions
* Provide information about services, policies, and local attractions (if applicable)
* Resolve guest concerns or escalate issues to appropriate departments
* Maintain a clean, organized, and professional front desk area
* Perform general administrative duties such as filing, data entry, and scheduling
*Required Qualifications*
* High school diploma or equivalent (Associate?s degree preferred)
* Fluency in French and English (written and verbal proficiency required)
* Previous customer service or front desk experience preferred
* Strong communication and interpersonal skills
* Proficiency in Microsoft Office and/or front desk management software
* Professional appearance and demeanor
* Ability to multitask and work in a fast-paced environment
Pay: From $17.50 per hour
Experience:
* Hotel: 1 year (preferred)
* Customer service: 2 years (preferred)
Location:
* Fredericton, NB E3C 2M6 (required)
Work Location: In person
Location
Fredericton , NB
Work location
On site
Salary $ 17.50 HOUR hourly
Terms of employment
Full time
Starts as soon as possible
vacancies
1 vacancy
Source
indeed.com
#10210923635
Various locations
Fredericton, NB
Job Details
- Employer: Best Western Plus Fredericton Hotel & Suites
- Location: Fredericton, New Brunswick
- Wage: $17.50 per hour
- Hours: Full-time
- Vacancies: 1
- Start date: As soon as possible
- NOC: 64314
How to Apply
Apply by mail to:
Best Western Plus Fredericton Hotel & Suites
Fredericton, NB