Posted on January 30, 2025
Job Description
*Job Summary*
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.
*Duties*
* Greet guests upon arrival with a warm and welcoming demeanor.
* Manage check-in and check-out processes efficiently and accurately.
* Handle guest inquiries and provide information regarding hotel services, local attractions, and amenities.
* Operate phone systems to manage incoming calls and assist guests with reservations or requests.
* Maintain accurate records of guest information, room availability, and billing details.
* Address any guest complaints or concerns promptly and professionally to ensure satisfaction.
* Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
* Uphold hotel policies and procedures while ensuring compliance with safety regulations.
*Qualifications*
* Previous experience in hospitality or customer service.
* Proficiency in phone etiquette and handling phone systems effectively.
* Proficiency with office 365.
* Willing to learn multiple booking programs.
* Strong guest service skills with a focus on creating positive experiences for visitors.
* Excellent organizational skills with the ability to multitask in a busy environment.
* A friendly demeanor with strong interpersonal skills to engage with guests and team members alike.
* High school diploma or equivalent.
Pay: From $18.50 per hour
Benefits:
* Discounted or free food
* On-site parking
* Store discount
Work Location: In person
Location
Campbell River , BC
Work location
On site
Salary $ 18.50 HOUR hourly
Terms of employment
Permanent employment Full time
Starts as soon as possible
vacancies
1 vacancy
Source
indeed.com
#10206224078
Various locations
Campbell River, BC
Job Details
- Employer: Dolphins Resort
- Location: Campbell River, British Columbia
- Wage: $18.50 per hour
- Hours: Permanent, Full-time
- Vacancies: 1
- Start date: As soon as possible
- NOC: 64314
How to Apply
Apply by mail to:
Dolphins Resort
Campbell River, BC