Posted on September 9, 2025
Job Description
*General Overview:*
The Guest Services team is responsible for the overall guest experience from arrival to departure, including check-in, check-out, and guest inquiries. This is an excellent front-line opportunity for someone looking to begin or advance a career in the hotel industry.
Guest Services Agents play a vital role in the guest experience by acting as a host for the hotel, ensuring each guest receives a warm welcome, efficient service, and prompt assistance. This position requires the ability to multitask, attention to detail, and a commitment to upholding service standards. Guest Services Agents typically work in a team environment, handling a variety of guest interactions throughout their shift.
*Key Responsibilities:*
* Greet guests warmly and professionally, ensuring a positive first impression.
* Perform check-in and check-out procedures according to brand and property standards.
* Respond to guest inquiries, requests, and feedback in a prompt, courteous, and professional manner.
* Handle guest payments, process transactions, and maintain accurate records.
* Maintain the security and privacy of guest information at all times.
* Follow all safety and security policies, including emergency procedures and fire safety protocols.
* Report maintenance concerns or safety hazards to leadership.
* Participate in departmental communication meetings.
* Embrace and uphold the hotel’s Vision, Mission, and Values.
* Perform other duties as assigned by leadership.
*This role requires someone who is:*
*Service-focused* ? genuinely committed to exceeding guest expectations.
*Detail-oriented* ? ensures accuracy in every transaction and interaction.
*Reliable and self-motivated *? able to work independently and complete tasks efficiently.
*Team-oriented* ? contributes positively to a supportive, collaborative work environment.
*Safety-conscious* ? works with care, follows all protocols, and reports concerns promptly.
*Has a professional demeanor* ? maintains a neat, friendly, and enthusiastic presence.
*Other Abilities, Skills and Competencies:*
* Friendly, enthusiastic demeanor with a neat, professional appearance.
* Strong guest service skills with a genuine desire to exceed expectations.
* A keen eye for detail and accuracy.
* Well-organized with the ability to multitask and work efficiently.
* Reliable and flexible, with availability for varied shifts including evenings, weekends,and holidays.
* Physically capable of standing for long periods and performing repetitive movements.
* Self-motivated, able to solve problems, take initiative, and complete tasks withminimal supervision.
* Comfortable using computers and learning software
* Previous front desk or customer service experience is an asset.
*Working Conditions:*
Fast paced environment that is often demanding
Stand, walk and remain on feet to perform job duties for entire shift duration
Available for working a variety of shifts which includes weekends, statutory holidays, evenings and overnights as required
Pay: $17.48-$18.48 per hour
Application question(s):
* What is your availability for working? The shifts are typically between the hours of 7 a.m. and 11 p.m. The two main shifts are 7 a.m. to 3:30 p.m. and 3 p.m. to 11 p.m.
* Are you able to work in an environment where standing for the majority of the shift is normal, and multi-tasking and working independently are required?
* Are you available to work overnight shifts (11pm-7am) on a rotational/shared basis?
* Are you available to work regular weekends?
* What specific days and shifts will you be able to work every week?
Work Location: In person
Location
Halifax , NS
Work location
On site
Salary $ 17.48 to $ 18.48 HOUR hourly
Terms of employment
Term or contract Full time
Starts as soon as possible
vacancies
1 vacancy
Source
indeed.com
#10221281446
Various locations
Halifax, NS
Job Details
- Employer: HOTEL HALIFAX
- Location: Halifax, Nova Scotia
- Wage: $17.48 to $18.48 per hour
- Hours: Term or contract, Full-time
- Vacancies: 1
- Start date: As soon as possible
- NOC: 64314
How to Apply
Apply by mail to:
HOTEL HALIFAX
Halifax, NS