Job Description
We are looking for a well experienced Front Desk Agent for “Broadstreet Properties Ltd” located at 700 Petersen Road Campbell River, BC V9W 3H7 Canada; However, you will be required to work at various locations in the region.
No. of positions – 01
JOB DUTIES:
- Welcome guests upon arrival, verify reservation details, and complete the check-in process efficiently.
- Issue room keys, provide information about resort amenities, policies, and local attractions.
- Respond to guest inquiries and resolve complaints or service issues promptly and professionally.
- Process guest check-outs, review bills, handle payments, and balance cash or credit transactions accurately.
- Maintain an accurate record of room availability, guest accounts, and daily shift reports.
- Coordinate with housekeeping and maintenance departments to ensure rooms are ready for occupancy and service requests are completed.
- Manage luggage assistance, arrange transportation or special requests, and ensure VIP guest satisfaction.
- Handle messages, wake-up calls, and delivery of parcels or amenities to guest rooms.
- Adhere to safety, security, and emergency procedures in accordance with resort policies.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Assist guests with special needs or accessibility requirements courteously and respectfully.
- Perform administrative tasks such as filing, updating records, and preparing shift handover notes.
- Promote resort services, packages, and loyalty programs to enhance guest experience and maximize sales.
- Ensure all front desk activities comply with Resort’s service standards and hospitality values.
Prerequisites:
Education: Bachelors Degree or equivalent experience.
Experience & Skills: 5 years or more in front office operations, guest relations, and hotel management within luxury resorts and international hospitality settings.
Language: English
Hourly Rate: $19.75 for 30 to 40 Hours per week
Starting Date: As soon as possible
Terms of Employment: Fulltime and permanent
Benefits: 4 % Vacation Pay,
Please send your resume at above location or Email at broadstreetpropertiesrecruitment@outlook.com