Retail Store Supervisor

Posted on May 19, 2025

Job Description

<p>POSITION:&#160; &#160; &#160; &#160; &#160; &#160;Supervisor, Hospitality and On-Board Services (OBS) &#160; REPORTS TO: &#160; &#160; &#160;Manager, Food and On-Board Service DEPARTMENT:&#160; &#160; Passenger Services LOCATION:&#160; &#160; &#160; &#160; &#160; North Bay REFERENCE:&#160; &#160; &#160; &#160;500-69B-27 SALARY:&#160; &#160; &#160; &#160; &#160; &#160; &#160; $91,572 – $107,718 WHO WE ARE: Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services.</p><p>We are a modern, forward-thinking organization focused on providing safe and reliable transportation services.</p><p>ONTC has a rich history of over 120 years and strong connections to the communities we serve.</p><p>With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations.</li><li>&#160;We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.&#160; Ontario Northland takes pride in leading the reinstatement of passenger rail services in Northeastern Ontario, a crucial initiative aimed at enhancing regional connectivity.</p><p>As we progress on this important undertaking, we are actively seeking dedicated and skilled individuals to join our esteemed Northlander team.</p><p>As a valued member of the Northlander team, you&#8217;ll have the opportunity to collaborate across various disciplines, contributing your expertise to shape the future of transportation in Ontario and foster vital connections within communities.</p><p>Don&#8217;t miss an opportunity to contribute to the new era of the Northlander&#8211; apply now and embark on a rewarding career with Ontario Northland!</p><p>ACCOUNTABILITY STATEMENT: Supervisor Hospitality and On-Board Services (OBS) is the key leadership on the passenger train dedicated to ensuring a positive customer experience on the Northlander Passenger train service.</li><li>&#160;This position ensures safe and efficient operations of the Northlander Passenger train.</p><p>The supervisor also plays a crucial role in addressing customer feedback to continuously enhance the passenger experience, ensuring that safety and service excellence remain at the forefront of operations.</p><p>MAJOR DUTIES/ RESPONSIBILITIES: Establish monthly crewing schedules for Hospitality Attendants, adjusting for seasonal changes, vacancies, and business volumes.</p><p>Verify and approve weekly payroll.</p><p>Conduct pre-trip coach inspections to ensure service standards are met; direct crew as needed and report deficiencies to the cleaning department.</p><p>Foster a collaborative, customer-focused team culture.</p><p>Lead daily briefings to communicate goals, delegate tasks, and ensure smooth operations.</p><p>Support Onboard Hospitality Attendants as needed to maintain service quality.</p><p>Communicate effectively with team members regarding passenger needs and service updates.</p><p>Accept and reconcile vendor deliveries from internal or third-party sources.</p><p>Verify daily sales and ensure accuracy through quality assurance checks.</p><p>Ensure compliance with safety protocols and maintain clear communication with the operating crew.</p><p>Conduct pre-trip briefings and relay relevant information to the Locomotive Engineer.</p><p>Confirm all onboard safety equipment is present and functioning.</p><p>Perform regular equipment checks and document issues for the Mechanical Department.</p><p>Report station or platform deficiencies to the operations center for resolution.</p><p>Complete safety inspection logs and report any concerns.</p><p>Provide service briefings to staff, highlighting special passenger needs, supply shortages, and contingencies.</p><p>Oversee and assist with passenger boarding
Location
North Bay , ON
Work location
On site
Salary $ 69.00 HOUR hourly
Terms of employment
Full time
Starts as soon as possible
vacancies
1 vacancy
Source
Talent.com
#582844867403252804
Various locations
North Bay, ON

Job Details

• Employer: Ontario Northland
• Location: North Bay, Ontario
• Wage: $69.00 per hour
• Hours: Full-time
• Vacancies: 1
• Start date: As soon as possible
• NOC: 62010

How to Apply

Apply by mail to:
Ontario Northland
North Bay, ON